Cisco IT Advisor Support Contract 5 Years 10 Racks | Technical Support

Protect deployed Cisco 802.11N infrastructure with a 5-year IT Advisor support contract designed for 10 racks. This service is built for organizations that need long-term coverage, predictable response commitments, and a support model that fits partner-led service delivery. With 24 x 7 phone support and a 4-hour response target, it helps teams move from issue detection to resolution without unnecessary delay. The contract is structured as a collaborative Partner Support Service, allowing channel partners to deliver support under their own brand while relying on Cisco services infrastructure for technical backing. That structure is valuable when support is part of a broader managed services motion or when you need to preserve customer ownership while still meeting demanding service expectations. A 5-year term is especially useful for environments where hardware refresh cycles are measured, not rushed. It gives procurement and operations a clear support horizon, reduces the friction of annual renewals, and supports a more stable service plan around perpetual-license assets. Choose this contract when the goal is to keep support aligned with the installed base, not just to check a box.