APC IT Advisor Support Contract 5 Years 1000 Racks | Cisco Partner Support

Build a longer-horizon support practice with a 5-year IT Advisor support contract sized for 1,000 racks. This service is designed for channel organizations that need durable technical coverage, predictable response expectations, and a delivery model that keeps the customer relationship in-house. With 24 x 7 availability and a 4-hour response target, it helps you maintain service continuity across larger installed bases. The collaborative structure matters. You sell and deliver the service under your own brand while Cisco services infrastructure supports the back end. That gives your team room to expand managed services without starting from scratch or absorbing the full burden of every escalation path. For perpetual-license environments, the longer term also reduces renewal churn and helps standardize support operations across a much larger footprint. It is a practical fit when the goal is to protect service quality, preserve margin, and plan support capacity with more certainty over time.